Coastal Cameras NZ offers a 30 day Return Policy to all customers.
About our 30 Days Return Policy:
If you are returning an item back to us through our 30 Days Return Policy, you are strongly advised to use a trackable shipping service avoid any loss or dispute.
If your item is defective, faulty, or dead on arrival due to a manufacturer’s fault, Coastal Cameras NZ will arrange a courier pick up service for you to return the item back to us.
The customer is fully responsible for the return of any item during transit. Coastal Cameras NZ will not be liable for any return shipments that have been lost or damaged during transit.
Please note Coastal Cameras reserves the right to reject change of mind requests as outlined in the Consumer Guarantees Act.
If you return an item it must meet the below conditions:
- This item is bought from Coastal Cameras NZ
- You have received our authorization for your request.
- The item is returned with a copy of your receipt/invoice.
- The item is returned with the original packaging, in the condition you received it (including all accessories, all materials, price taps, free gift etc.)
- The item must be returned to Coastal Cameras NZ within 14 calendar days after your return request is authorized.
Upon receiving your returned parcel, Coastal Cameras NZ will issue a refund within 20 business days.
A refund will be credited to the payment method used to place your order. When the refund is issued, you will receive a refund notification email.
A full refund or replacement can be issued, subject to the below conditions:
- This item is bought from Coastal Cameras NZ.
- You have received our authorization for your request.
- You have returned your item with a copy of your receipt/invoice.
- You have returned your item with the original packaging and in the condition as how you received it(including all accessories, all materials, price taps, free gift etc.)
- The item is returned within 30 days after the request is authorized.
- The return reason(s) is/are due to Coastal Cameras NZ-related issues
Further Notes on the Return Policy:
- You must take reasonable care of the items, accessories and manufacturer’s packaging when returning them, to ensure that they are in the original and undamaged condition.
- We reserve the right to refuse a return if we deem an item to have been mishandled.
- If a return is deemed unacceptable and refused, the customer must pay us the return shipping fees to have the product shipped back to them.
- If no insurance is applied, we are not responsible for any physical loss or damage of the merchandise during the transit period. We prefer, you send the item back to our warehouse with insured postage.
How to Cancel an Order:
Please message us via our contact form or reply to an order confirmation email outlining your intentions to cancel your order. Once the order is packed or/and shipped, we may be able to redirect your package however if it is to late in the process we may have to wait for delivery and organise a courier to return the package to our warehouse.
Order cancelation must be submitted via the “Contact Us” section of the website.