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Returns & Refund

Coastal Cameras NZ offers a 30 days Return Policy for all customers. You can request a return for most items within 30 days after receiving the shipment. All returns should be sent back to our warehouse.

How to Cancel an Order:

For cancelling order, we only accept cancellations when the order is still in the processing state. Once the order is packed or/and shipped, the order will not be processed under any cancellation request but under our 30 Days Return Policy.

Order cancellation must be submitted via “Contact Us” section of the website.

About our 30 Days Return Policy:

In case you change your mind and would like to return the item back to us under our 30 Days Return Policy, you are strongly advised to use a trackable shipping service to have the parcel returned to avoid any loss or dispute.

If your item is defective, faulty, or dead on arrival due to a manufacturer’s fault, Coastal Cameras NZ will arrange a courier pick up service for you to return the item back to us.

The customer is fully responsible for the return of any item during transit. Coastal Cameras NZ will not be liable for any return shipments that have been lost or damaged during transit.

Whether you return the item without any reasons, it should meet the below conditions: 

  • The item is bought from Coastal Cameras NZ
  • You have received our authorization for your request.
  • The item is returned with a copy of your receipt/invoice.
  • The item is returned with the original packaging, in the condition you received it (including all accessories, all materials, price taps, free gift etc.)
  • The item is returned to Coastal Cameras NZ within 14 calendar days after your return request is authorized.

Upon receiving your returned parcel, Coastal Cameras NZ will issue a refund within 20 business days.

A refund will be credited to the payment method used to place your order. When the refund is issued, you will receive a refund notification email.   

A full refund or replacement can be issued, subject to below conditions:

  • The item is bought from Coastal Cameras NZ.
  • You have received our authorization for your request.
  • You have returned your item with a copy of your receipt/invoice.
  • You have returned your item with the original packaging and in the condition as how you received it(including all accessories, all materials, price taps, free gift etc.)
  • The item is returned within 30 days after the request is authorized.
  • The return reason(s) is/are due to Coastal Cameras NZ-related issues

Further Notes on the Return Policy:

  • You must take reasonable care of the items, accessories and manufacturer’s packaging when returning them, to ensure that they are in the original and undamaged condition.
  • We reserve the right to refuse a return if we deem an item to have been mishandled.
  • If a return is deemed unacceptable and refused, the customer must pay us the return shipping fees to have the product shipped back to them.
  • If no insurance is applied, we are not responsible for any physical loss or damage of the merchandise during the transit period. We prefer, you sending the item back to our warehouse with insured postage.
 
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