Coastal Cameras provides up to 5 years warranty for all products purchased through Coastal Cameras Limited.
All orders are automatically registered for the warranty, with the valid warranty claim date from the date of purchase.
Coastal Cameras adhere to the NZ Consumer Guarantees Act, which covers you for a “reasonable” amount of time.
We follow Consumer Guarantees guidance for warranty coverage. Coverage scales linearly with the price of the product; e.g. a $1,000 item will give you 2 years coverage; a $2,000 item will give you 3 years coverage, and a $3,000+ item will give you 5 years coverage.
How to submit a warranty claim?
Please send an email to [email protected] with your order number and #RMA as the subject line. Please give a detailed description of the issue as well as an attachment of the original invoice.
Please be aware we do not cover items under warranty for any of the following reason(s):
- Accidental Damage
- Use outside of manufacturers specifications
- Water Damage
In the event that one of the above incidents has occurred your contents insurer is the best party to consult on these matters.
Coastal Cameras shall not be liable for:
- Any data and information loss and corrupted files during the repair process. To avoid any loss, we highly recommend you have backed-up all the data by yourself
- Any changes in settings, system (firmware/software update) during the repair process
- Any delays due to non-controllable factors (parts of element shortage, bad weather, and shipping carrier delays etc.)